Term Of Use

Welcome to Al Haram Natural Products. These Terms of Use govern your use of our website and your purchase of products through our online store.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with any part of these terms, please do not use our website.

1. About Al Haram Natural Products

Al Haram Natural Products is a registered business entity in Pakistan that offers natural, traditional, and food products through its online store.

Our product range includes honey, dates, Desi Ghee, Shilajit products, and other products available through our website.

Our business is registered with the Securities and Exchange Commission of Pakistan (SECP) and operates with applicable food-related certification and requirements, including certification/registration with the Punjab Food Authority, where applicable.

2. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, pack sizes, and other information displayed on our website are accurate and up to date.

Natural products may naturally vary in colour, texture, taste, aroma, size, and appearance from one batch to another.

Product images are provided for general representation. Actual product packaging or appearance may vary slightly from the images shown on the website.

3. Product Quality and Claims

We aim to provide products that meet the applicable quality and food-safety requirements relevant to our business.

Product descriptions on this website are provided for general product and shopping information.

Unless specifically stated and supported by appropriate information, our products should not be considered medicines or products intended to diagnose, treat, cure, or prevent any disease or medical condition.

Customers should follow the product label, packaging instructions, and applicable usage information where provided.

4. Prices and Product Availability

All prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing, product information, availability, or other errors that may appear on the website.

If an error affects an order that you have placed, we may contact you before processing the order.

Products are subject to availability. If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative product, cancellation, or refund where applicable.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

We reserve the right to accept, decline, or cancel an order where necessary, including in situations involving:

  • Incorrect product or pricing information
  • Product unavailability
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery limitations
  • Other circumstances that prevent us from fulfilling the order

We may contact you using the information provided with your order to confirm order details when necessary.

6. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

  • Full name
  • Phone number
  • Email address, where required
  • Complete delivery address
  • Any other information necessary to process and deliver the order

Al Haram Natural Products is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

7. Payment

We may offer different payment methods depending on the payment options available on our website at the time of purchase.

Customers are responsible for providing accurate information required for payment.

An order may not be processed until the required payment or payment confirmation has been received, depending on the payment method selected.

8. Shipping and Delivery

We aim to deliver orders to the address provided by the customer.

Delivery times may vary depending on the customer’s location, courier availability, weather, public holidays, operational circumstances, and other factors.

Any delivery timeframe displayed on the website is an estimated timeframe unless specifically stated otherwise.

Customers should ensure that the delivery information provided at checkout is complete and accurate.

For further information, please refer to our Shipping & Delivery page.

9. Returns, Refunds and Exchanges

Returns, refunds, exchanges, and replacement requests are handled according to our Return & Refund Policy.

Customers should review our Return & Refund Policy before placing an order.

For food, consumable, and perishable products, return eligibility may be subject to additional conditions relating to product safety, storage, hygiene, and the condition of the product.

10. Damaged, Incorrect or Missing Items

If you receive a damaged, incorrect, incomplete, or significantly different product, please contact us as soon as reasonably possible after receiving your order.

We may request photographs, order information, or other details to investigate the issue.

Any replacement or refund will be handled according to our Return & Refund Policy and applicable requirements.

11. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Attempt to interfere with the operation or security of the website
  • Use the website for fraudulent or unlawful purposes
  • Submit false or misleading information
  • Attempt to gain unauthorized access to website systems
  • Copy or misuse website content without permission
  • Use the website in a manner that may harm Al Haram Natural Products, our website, or other users

12. Intellectual Property

Unless otherwise stated, the content of this website, including our logo, branding, product images, text, graphics, design, and other original materials, belongs to Al Haram Natural Products or is used with appropriate permission.

You may not reproduce, copy, modify, distribute, or commercially use our website content without prior written permission, except where permitted by applicable law.

13. Third-Party Services

Our website may use third-party services, including payment providers, courier companies, analytics services, social media platforms, and other service providers.

Third-party services may have their own terms and privacy policies.

Al Haram Natural Products is not responsible for the independent policies or practices of third-party service providers.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.

15. Health and General Information Disclaimer

Information provided on this website is intended for general informational and shopping purposes.

Product information on this website should not be considered professional medical, nutritional, or other specialist advice.

If you have a medical condition, allergy, dietary restriction, or concern about using a particular product, consult an appropriately qualified professional before use.

16. Privacy

Your use of our website may involve the collection and processing of personal information required to operate our online store, process orders, provide customer support, and deliver products.

Please review our Privacy Policy for information about how we collect, use, and protect personal information.

17. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes to our website, products, services, business practices, or applicable legal and regulatory requirements.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms of Use.

18. Governing Law

These Terms of Use shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Nothing in these Terms is intended to limit any consumer rights or legal protections that cannot lawfully be excluded.

19. Contact Us

If you have questions about these Terms of Use, an order, or our services, please contact us:

Al Haram Natural Products
Phone: 0315 5437640
Email: alharamnaturalproducts@gmail.com

We will try to respond to customer questions and complaints as promptly as reasonably possible.