Privacy Policy

At Al Haram Natural Products, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use our website or place an order.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Delivery and billing address
  • Order details and purchase history
  • Payment-related information required to process your order
  • Messages or information you provide when contacting customer support

We may also automatically receive certain technical information when you visit our website, such as your IP address, browser type, device information, and basic website usage information.

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders
  • Arrange delivery of your purchases
  • Contact you regarding your order
  • Provide customer support
  • Respond to questions, complaints, or requests
  • Process payments where applicable
  • Improve our website, products, and services
  • Maintain website security and prevent fraudulent activity
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications where you have provided appropriate consent or where otherwise permitted by applicable law

3. Order and Delivery Information

When you place an order, we need certain personal information to process and deliver your purchase.

This may include your name, phone number, email address, and delivery address.

We may share necessary delivery information with courier or logistics service providers solely to facilitate delivery of your order.

4. Payment Information

Depending on the payment method available on our website, payments may be processed through third-party payment providers.

We do not intend to store complete payment card information on our own website unless specifically required and lawfully permitted.

Payment providers may process your payment information according to their own privacy policies and terms.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve website performance, and understand how visitors use our website.

Third-party services used on our website may also use cookies or similar technologies according to their own policies.

You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing and Communications

If you subscribe to our newsletter, promotional updates, or other marketing communications, we may use your email address or other provided contact information to send you relevant updates.

You may unsubscribe from promotional email communications by using the unsubscribe option included in the relevant message or by contacting us.

We may still contact you with important service-related information, such as order confirmations, delivery updates, or customer service communications.

7. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business, including:

  • Payment service providers
  • Courier and delivery companies
  • Website hosting and technical service providers
  • Email or communication service providers
  • Analytics or website security providers

We only intend to provide information reasonably necessary for the relevant service.

We may also disclose information where required by applicable law, legal proceedings, regulatory authorities, or lawful government requests.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, record keeping, security, and compliance with applicable legal requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Withdraw consent for certain optional communications
  • Unsubscribe from marketing communications

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

To make a privacy-related request, please contact us using the details provided below.

11. Children’s Privacy

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly request or collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

12. Third-Party Websites and Services

Our website may contain links, integrations, or services provided by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable legal and regulatory requirements.

The updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Al Haram Natural Products
Phone: 0315 5437640
Email: alharamnaturalproducts@gmail.com

We will try to respond to privacy-related questions and requests as promptly as reasonably possible.