Shipping & Delivery

At Al Haram Natural Products, we aim to process and deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, delivered, and what you can expect after placing an order.

1. Delivery Coverage

We currently offer delivery services across Pakistan, subject to courier availability and delivery-area restrictions.

Some remote or difficult-to-access areas may have different delivery arrangements or additional delivery requirements.

If we are unable to deliver to the address provided, we will contact you using the information provided with your order.

2. Order Processing

Orders are normally processed after the order has been successfully received and the required payment or payment confirmation has been completed, where applicable.

We may contact you by phone or email to confirm your order details before dispatch.

Processing time may vary depending on product availability, order volume, holidays, and other operational circumstances.

3. Delivery Time

Delivery times may vary depending on:

  • Customer location
  • Courier service availability
  • Weather conditions
  • Public holidays
  • Remote-area delivery
  • Unexpected operational circumstances
  • Other factors outside our reasonable control

Any delivery timeframe shown on our website is an estimated timeframe and should not be considered a guaranteed delivery date unless specifically stated.

4. Shipping Charges

Applicable shipping or delivery charges will be displayed at checkout or communicated to the customer before the order is confirmed, where applicable.

Shipping charges may vary depending on the delivery location, order size, courier service, or other applicable factors.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please make sure your:

  • Full name
  • Phone number
  • House or building number
  • Street or area
  • City
  • Relevant delivery details

are entered correctly.

Al Haram Natural Products is not responsible for delays, failed deliveries, or additional delivery costs resulting from incorrect or incomplete information provided by the customer.

6. Courier Delivery

Orders may be delivered through third-party courier or logistics services.

Once an order has been handed over to the courier, delivery may be subject to the courier’s operational procedures, routes, schedules, and delivery policies.

Where tracking information is available, it may be provided to the customer.

7. Receiving Your Order

Customers should inspect their order when it is received.

If the package appears damaged, opened, tampered with, or contains an incorrect item, please contact us as soon as reasonably possible.

We may request photographs, order details, or other information to investigate the issue.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur because of circumstances beyond our reasonable control.

These may include:

  • Severe weather
  • Public holidays
  • Courier delays
  • Road closures
  • Natural events
  • Security or operational restrictions
  • Incorrect delivery information
  • Other unforeseen circumstances

If we become aware of a significant delivery issue, we will try to assist and provide the available information regarding your order.

9. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, the address is incorrect, the phone number cannot be reached, or another customer-related issue prevents delivery, the courier may attempt delivery again or return the package according to its procedures.

Additional delivery charges may apply where a new delivery attempt or re-dispatch is required.

10. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests made before dispatch may be considered depending on the status of the order.

Once an order has been dispatched, cancellation may no longer be possible.

Any eligible refund will be handled according to our Return & Refund Policy.

11. Food and Natural Products

Many of our products are food, consumable, or natural products.

Customers should store products according to the instructions provided on the product packaging.

We are not responsible for product deterioration caused by improper storage or handling after delivery.

12. Contact Us

If you have questions about shipping or delivery, please contact us:

Al Haram Natural Products
Phone: 0315 5437640
Email: alharamnaturalproducts@gmail.com

We will try to assist with delivery-related questions as promptly as reasonably possible.